Returns & Exchanges
Keep the ride dialed in.
MotionVelo supports returns and exchanges with a clear, rider-first process for bicycles, cycling apparel, accessories, parts, components, and ride essentials. If something is not the right fit for your setup, our support team can help you start the next step with care.
Clear steps before anything ships back.
Support for gear, apparel, parts, and accessories.
Condition review keeps every ride standard high.
Contact-led help for sizing and setup changes.
Contact us before sending a return.
Email MotionVelo with your order information and a brief note about what you want to return or exchange. For apparel, include the size concern. For bike parts or components, include the compatibility issue or setup context.
Keep the item complete and protected.
Returned items should be clean, unused or in the condition required by the applicable policy, and include original packaging, manuals, tags, hardware, chargers, tools, or accessories that arrived with the item.
Use careful packaging for bikes and components.
Frames, wheels, drivetrain parts, brake systems, lights, racks, bags, and other ride essentials can be damaged by poor packing. Secure the item so edges, mounts, and moving parts are protected during transit.
Review happens after the item is received.
Once the return reaches MotionVelo, the item may be inspected before a refund, exchange, or next resolution is processed. Timing can vary depending on item type, condition, and return details.
Built for riders, reviewed with precision.
Cycling products carry real performance responsibility. A helmet, brake part, tire, saddle, light, jacket, or wheelset must be reviewed with care before it can move through a return or exchange process. The goal is simple: keep every rider setup clean, compatible, and ready for the road ahead.
When the setup needs adjustment.
Exchanges are most common when a rider needs a different apparel size, a more suitable accessory, or a component that better matches their bike build. Contact support first so the request can be reviewed against availability and item condition.
Fit and sizing
For cycling apparel, gloves, and ride layers, include the size ordered and the size you want to exchange into.
Part compatibility
For drivetrain, brake, wheel, tire, tube, saddle, or seatpost concerns, share your bike model and fit issue.
Ride purpose
For lights, bags, racks, locks, tools, and essentials, we can help route you toward a better match for your ride.
Common return questions.
Should I ship the item back immediately?
No. Contact MotionVelo first so we can review the request and provide the correct next step for your item type.
Can I exchange apparel for a different size?
Size exchanges may be reviewed based on item condition and availability. Include your current size and preferred size when contacting support.
What should be included with my return?
Include the product, original packaging, tags, manuals, hardware, chargers, accessories, and any included components when applicable.
Where can I read the full refund policy?
The full policy is available through the Refund Policy link. It should be reviewed before starting a return or exchange request.