1. Store use and eligibility

By accessing or using MotionVelo, you confirm that you are able to enter into a binding agreement and that your use of the store will comply with these Terms of Service.

• You may use the store only for lawful shopping, browsing, support, and account-related purposes.
• You agree not to misuse the site, interfere with store operations, attempt unauthorized access, or use the store in a way that may harm MotionVelo or other customers.
• You are responsible for ensuring that information you provide during checkout, support requests, or account activity is accurate and current.

2. Products and descriptions

MotionVelo works to present product information clearly for bicycles, cycling apparel, accessories, parts, components, tools, and ride essentials.

• Product colors, dimensions, compatibility notes, materials, specifications, and images may vary depending on display settings, product updates, or available information.
• Customers are responsible for reviewing product details before purchase, including fit, size, compatibility, intended use, and installation requirements.
• MotionVelo may update, modify, discontinue, or limit products and categories without prior notice.

3. Orders and checkout

When you place an order, you agree that the order details, contact information, billing information, and shipping address provided are accurate.

• MotionVelo may review, decline, cancel, or limit orders when needed due to suspected fraud, payment issues, product availability, incorrect information, policy concerns, or operational reasons.
• An order confirmation does not guarantee acceptance if an issue is later identified with payment, inventory, shipping information, pricing, or eligibility.
• Customers should contact support promptly if an order detail, shipping address, or product selection needs attention.

4. Pricing and payment

Prices, promotions, product availability, and store offers may change without notice. Payment must be completed through the checkout methods made available at the time of purchase.

• MotionVelo may correct pricing, product, or checkout errors when discovered.
• Taxes, shipping charges, or other applicable fees may be calculated during checkout when relevant.
• Payment information is handled through trusted commerce and payment systems used to support secure checkout.

5. Shipping and delivery

MotionVelo standard shipping time is 3–5 business days. Delivery timing may vary based on destination, carrier operations, order contents, holidays, weather, and local delivery conditions.

• Customers are responsible for providing a complete and accurate delivery address.
• MotionVelo is not responsible for delays caused by incorrect address details, unavailable recipients, carrier interruptions, weather, local delivery restrictions, or events outside reasonable store control.
• If you have a delivery question, contact MotionVelo support with your order details.

6. Returns, refunds, and warranty service

Returns, refunds, and warranty service are handled according to MotionVelo store policies and the details of the request.

• Customers may be asked to provide order information, product photos, packaging details, condition notes, or issue descriptions.
• Product eligibility may depend on the product category, condition, time since purchase, use, maintenance, installation, and available documentation.
• MotionVelo may decline requests that do not meet policy requirements or do not provide adequate supporting information.

7. Product use and rider responsibility

Cycling products should be used responsibly and in accordance with product instructions, safety expectations, local rules, and appropriate maintenance practices.

• Customers are responsible for checking bicycle fit, component compatibility, installation requirements, and safe use before riding.
• Some parts and components may require professional installation or inspection before use.
• Protective gear, lighting, brakes, tires, and other safety-related items should be inspected regularly and replaced when worn or compromised.

8. Intellectual property and site content

MotionVelo site content, including brand presentation, page layouts, graphics, copy, visual structure, product storytelling, and design elements, is intended for store use and customer browsing.

• You may not copy, reproduce, modify, distribute, or exploit MotionVelo content without permission.
• Product images, names, and descriptions may include materials from suppliers, manufacturers, or other permitted sources.
• Use of the MotionVelo name, branding, or visual identity does not grant ownership rights or permission for unauthorized commercial use.

9. Limitation of liability

To the fullest extent permitted by applicable law, MotionVelo is not liable for indirect, incidental, special, consequential, or punitive damages related to store use, product use, delivery delays, site interruptions, or customer misuse.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

10. Changes to these terms

MotionVelo may update these Terms of Service to reflect store operations, policy changes, customer support practices, technology updates, or legal and business needs.

Updated terms will be posted on this page. Continued use of the store after changes are posted means you accept the updated terms.